When building my Queen Anne’s Revenge set, I was dismayed to realise my Angelica minifig was missing her hair and hat. The hair and hat are one piece, and the little feather sticking out of it is another piece.
Bald is not a good look for Angelica!
I filled out a form on LEGO.com detailing what I was missing. To find the link to the missing parts form at the LEGO.com website – scroll to the bottom of the page and click on the LEGO Missing Parts link under Customer Service. It was a pretty easy process. I got the individual part numbers from the listing at the back of one of the set’s two instruction booklets. There’s space on the form if you want to add any additional comments or details.
I received an email reply from LEGO right away, apologising for the error. They sent me the missing hair/hat and little feather in the mail for no charge, no questions asked, direct from the warehouse in Denmark. They said I would receive the parts within 21 business days – the little envelope arrived a little sooner than that, in around 3 weeks.
She looks much better with her hair and hat, don’t you think?
This was the first time I’ve had parts missing from a LEGO set, and I’m pretty happy with the customer service.